Job Title: ClientServices Account Manager Division/Team: Client Services Reporting to: Head of Client Services
The role is a permanent staff – full time, based in Farringdon
About Us Planitare a highly specialised customer acquisition agency, we define success as delivering on each target & KPI that we are set. We commit to all aspects of the campaign, and allocating the budget as if it’s our own.
Part of this approach is to track beyond the initial cost per sale to understand our advertisers return on investment, we spend time understanding the key metrics and put in place tracking, measurements and buying controls that ensure every decision we make is made with success in mind. Job Purpose As the successful Account Manager you'll assist in the management of client relationships.You'll be responsible for monitoring and progressing client campaigns, raising client queries with the wider agency team and keeping the client up to speed on the progress of ongoing campaigns across the following channels: - Affiliate - Social - Search - Mobile Display The job involves - Establishing, maintaining and growing client relationships. - Managing monthly budgets and forecasts. - Weekly reports on campaign spend and performance with recommendations on onward activity. - Weekly calls/meetings and daily ad hoc tasks with Senior Clients. - Data analysis to report on client KPIs. - Working alongside the biddable team to ensure social and search campaigns are optimised and running seamlessly. - Manage affiliate relationships necessary for the successfully management of assigned programs. - Briefing in tech and creative agencies. - Identify upselling/ Cross selling opportunities within accounts. - Supporting all members of the client services team with client liaison and support with client relationships where required.
Candidate requirements - At least 1 years’ experience working within a UK based digital marketing / digital account management role with experience working across multiple accounts with varying budgets. - Possess strong and professional communication (both verbal and written) and an ability to exchange information with others clearly and concisely. - Knowledge across Affiliate, PPC, Mobile Display and Social Media advertising. - Basic understanding of technical integrations. - Able to manage multiple accounts with strict deadlines. - Deliver excellent service and advice to our clients. - Excellent written and vocal communication. - Proficient in Microsoft with a particular focus on Excel.
Package - Competitive basic salary - Team bonus (paid monthly) - Ongoing training & personal development - Pension - Team nights out - Office snacks